Plumbing FAQs
These are the questions our phone gets: prices, old pipes, emergencies and what the local ground does to plumbing. Ashgrove Plumber covers the lot. For anything missing, the Ashgrove home page has the full service run, or ring (07) 3067 4272.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
Weighing up where a job fits? Bathroom plumbing, CCTV drain inspections and hot water replacement each have a full page. When something can't wait, start at the emergency plumbing page.
How does the fixed quote process work?
Every job gets its price written down first, so you can check the full figure, ask about anything on it and approve it before we pick up a single tool.
What makes a job cost more or less?
How easy the pipes are to reach, whether a wall or floor has to come away, and the materials the job needs all shape the quote you approve before work starts.
How can I pay once the job is done?
Payment happens on site the moment the work is signed off, by card or EFTPOS, so nothing gets posted out later and there is no invoice left to chase.
What should I have ready when I call?
Have the street address handy, a short account of what you are seeing and when it started, and whether the water or the gas has already been shut off.
Services and Old Pipe Questions
What we cover, and how the housing stock changes the answer.
Call (07) 3067 4272Do you handle gas fitting along with water plumbing?
Our Queensland licence covers plumbing, drainage and gasfitting together, so stoves, bayonet points, gas lines and hot water systems all sit within a single call rather than two different trades.
Can a hidden leak be traced without opening walls first?
We follow the pipe run before opening anything, working from the meter, the pipe routes and where the damp shows, so only the section that genuinely needs repair gets uncovered.
Does a kitchen drain need maintenance, or just repairing when it blocks?
Grease from cooking sets along the pipe walls through winter, so a cleaning every so often beats waiting for the line to slow, especially in houses with long runs to the sewer.
Which drains are mine and which are Urban Utilities'?
The street's sewer main is managed by Urban Utilities, whereas the owner is responsible for the house drains beyond the connection point, so we make it clear where any fault actually falls.
A pipe has burst inside a wall. What should I do first?
Shut the water off at the meter before anything else, because every minute the supply keeps running through a split joint soaks more lining board inside the wall cavity.
Is water overflowing around the bowl a real emergency?
Yes, because a bowl filling faster than it empties shows the line is blocked, and one more flush sends water across the bathroom floor, so stop using the fixtures and call.
What should I do about a smell of gas near the meter?
Leave the property first and make the call from outside on (07) 3067 4272, touching no switches and lighting no flames, because even a faint whiff deserves distance before anyone diagnoses it.
After a big storm the whole yard sits sodden. Is my drain blocked?
Check whether every drain slowed at once, because on the creek-side streets a pond that rises and falls with the water level points to floodwater rather than a fault in the pipes.
This Suburb's Conditions
Ages, slopes and seasons shape the answers here more than most places.
Call (07) 3067 4272Why do drains slow down once the first warm weeks of spring arrive?
Spring is when root growth restarts after winter, and the fine roots threading through the older clay lines around Glenlyon Drive head straight for the sewer joints, filling the pipe back in.
Do the cool dry evenings really matter to storage tanks?
They do, because damp air surrounds a tank sitting on the ground beneath a high-set home and attacks its base, and the season's opening cold evening is when the damage typically reveals itself.
Which streets sit on the flood-prone flats?
Council's mapping flags the low ground around Lansbury Parade, Tennis Avenue and Acacia Drive as high-likelihood creek flooding, and those same streets fell inside the February 2022 creek extent.
How do I book a plumber in Ashgrove?
Call (07) 3067 4272 and tell us what is going on, and we will ask the questions that matter, quote the job in writing first, and set a time that suits your week.
